Salary – Competitive Circa £27,000 per annum, depending on experience

Location - KidZania London, Westfield Shepherd's Bush

Job Type - Permanent, Full-time, working 5 of 7 days per week (inc. of some weekends)

About Us

KidZania is no ordinary city. It's an exhilarating 'Edu-tainment' filled child-sized destination where kids' dreams come alive through interactive role play and exciting reality-based activities. We empower and inspire children to explore future career choices while having an absolute blast!

With 28 locations worldwide, from Mexico City to Tokyo to London, KidZania welcomes over 9 million visitors each year, with 8 more facilities on the way. We're on a mission to transform young minds and create a better world.

At KidZania, we believe in the power of collaboration, fun and making a meaningful difference.

What’s In it for you?

A working culture that values your strengths, prioritises your personal development and does not micromanage. We trust our people to do their best for the company and empower them. We don’t take ourselves too seriously and believe in kindness, respect, honesty, collaboration and having fun. You’ll be able to tap into a network of talented people and witness the development and roll out of new initiatives as we grow and expand KidZania London brand. Opportunities to learn are extensive and there is nothing we love more than a go getter.

Are you ready to play a pivotal role in shaping the future for thousands of children and teens every year? Come and join us!

KidZania’s values are our shared beliefs about behaviours that are key to how we deliver against our objectives and help us achieve our vision and strategy, shape the way we deliver our functions and are integral to the way we interact with each other, professional stakeholders and the public.

KidZania is a Mindful employer, taking the lead and championing in positive mental fitness at work.

We are also a member of the Disability Confident Charter committed to ensuring an inclusive and supportive working environment that is free from any form of discrimination.

We Employ People of Difference. Please let us know if you require additional access arrangements during the recruitment process.

https://jobs.kidzania.co.uk/

https://kidzania.co.uk

Job Purpose

The Attractions Assistant Manager will assist with the daily operation of our attraction with a focus on Children's Activity Workshop’s, encompassing multiple areas. The role is responsible for staffing, service/interaction, maintenance and general functionality of the Activity Workshops. You will ensure that both team members and visitors have a great time and the daily operation runs as smoothly as possible with their wellbeing in mind.

This role also involves duty management responsibilities and must be willing to be part of our first aid team.

Key Responsibilities

• Working closely with the Attractions Manager, you will continually be looking for ways to improve the attraction and help implement customer service standards and procedures
• Liaising across all departments to highlight visitor feedback/ issues which need addressing
• Motivating your team of Team Leaders and the wider Host team on a daily basis
• Assisting with team members’ timesheets and making sure they are accurately submitted on time
• Help develop employee training; including performance management and setting targets
• Ensuring our activities have everything needed to run; ie: Stock
• Assist with mass-recruitment activities including; assessment centres, interviews and inductions
• Analysing Key Performance Indicators (KPI’s) to establish goals going forward
• Resolving visitor concerns, complaints and feedback

Essential Criteria

• Experience in a similar role in leading and managing teams whilst driving customer service and experience 
• A proven and experienced administrator with high attention to detail
• Highly organised and efficient
• Able to communicate and work with different departments/colleagues well
• Able to work effectively in a busy and fast paced environment
• Passionate about customer service
• Can think on their feet, keep calm under pressure and take on multiple tasks and projects at once
• Proficient with Microsoft Office Packages, especially excel

Desirable Criteria

• Ideally from a visitor attraction, retail or leisure and hospitality business

BENEFITS

Some of the fantastic benefits available for this role include:

• Fun and Inspiring place to work
• 25 days annual leave, plus recognised Bank Holiday
• Employee Assistance Programme - A 24-hour telephone and online service for specialist advice and counselling services. This service is available 24 hours a day, 365 days a year.
• Training and Career Development opportunities
• Company Pension Scheme
• Westfield Discounts
• Free and Discounted KidZania Tickets
• 25% Discount in our retail shop and KidZania Birthday Parties
• 60% Discount in our internal food and beverage outlets
• 20% Discount at Hilton Kensington stays
• + more such as discounts to Red Letter Days, Buy a Gift

Brief description of the selection process:

Join us for a two-stage interview process, starting with a virtual first stage interview so you can decide if our vibe is your vibe!

Are you ready to take KidZania London into its 8th year and beyond, transforming the hopes and dreams of the next generation while fulfilling your own career aspirations?

Apply now at https://jobs.kidzania.co.uk/ and join the KidZania London team today!

Learn more about KidZania at https://kidzania.co.uk

For more information, please contact careers@kidzania.co.uk 

We are an equal opportunities employer. Please let us know if you require additional access arrangements during the recruitment process.