Salary – Competitive circa £23,000 per annum, depending on experience

Location - KidZania London – Westfield, Shepherds Bush

Job Type - Permanent, Full-time and Part-time options 

Please be advised some weekend working is required.

About Us

KidZania is no ordinary city. It's an exhilarating 'Edu-tainment' filled child-sized destination where kids' dreams come alive through interactive role play and exciting reality-based activities. We empower and inspire children to explore future career choices while having an absolute blast!

With 28 locations worldwide, from Mexico City to Tokyo to London, KidZania welcomes over 9 million visitors each year, with 8 more facilities on the way. We're on a mission to transform young minds and create a better world.

At KidZania, we believe in the power of collaboration, fun and making a meaningful difference.

What’s In it for you?

A working culture that values your strengths, prioritises your personal development and does not micromanage. We trust our people to do their best for the company and empower them. We don’t take ourselves too seriously and believe in kindness, respect, honesty, collaboration and having fun. You’ll be able to tap into a network of talented people and witness the development and roll out of new initiatives as we grow and expand KidZania London brand. Opportunities to learn are extensive and there is nothing we love more than a go getter.

Are you ready to play a pivotal role in shaping the future for thousands of children and teens every year? Come and join us!

KidZania’s values are our shared beliefs about behaviours that are key to how we deliver against our objectives and help us achieve our vision and strategy, shape the way we deliver our functions and are integral to the way we interact with each other, professional stakeholders and the public.

KidZania is a Mindful employer, taking the lead and championing in positive mental fitness at work.

We are also a member of the Disability Confident Charter committed to ensuring an inclusive and supportive working environment that is free from any form of discrimination.

We Employ People of Difference. Please let us know if you require additional access arrangements during the recruitment process.

https://jobs.kidzania.co.uk/

https://kidzania.co.uk

Job Purpose

The Team Leader role is integral and will support the Manager with the daily operation of our attraction and Children's Activity Workshop’s, to deliver a first -class experience at KidZania whilst maintaining a fun, safeguarded environment for our visitors.

Partnering with the Manager, this role is responsible for leading a team of Hosts, customer service/interaction, maintenance and general functionality of the Activity Workshops. You will ensure that both team members and visitors have a great time and the daily operation runs as smoothly as possible with their wellbeing in mind.

The Team Leader is also a key member of the operational management team and will support the Manager to ensure that the City is adequately staffed in line with both the operational calendar and departmental labour budget.

The role holder will lead and motivate large groups of employees on a daily basis, manage performance, promote positive culture and communication.

Essentially, we will be looking for you to nurture, upskill and coach the team, facilitate team unity and building trusted relationships with your team and customers alike to enhance the overall performance.

This role also involves duty management responsibilities and must be willing to be part of our first aid team.

Responsibilities

• Working closely with the Manager, you will continually be looking for ways to maximise team development, customer service, experience and help implement customer service standards and procedures

• Liaising across all departments to highlight visitor feedback/ issues which need addressing. Support in conflict resolution.

• Motivate and coach your team and the wider Host team on a daily basis

• Assisting with team members’ timesheets and making sure they are accurately submitted on time

• Lead on ongoing coaching an learning, training and development, setting targets whilst overseeing the training for all reportees. Conduct weekly coaching and assessments to ensure employees are given regular performance feedback to ensure standards remain high.

• Assist with recruitment activities including; assessment centres, interviews and inductions

• Ensure all employee records are kept up to date and log incidences for Human Resources and data for the administrative and operative area payroll (schedules, holiday, post changes, leaves, absenteeism etc.)

• Champion Health and Safety and Safeguarding for Children across the whole business and ensure all employees are trained to execute emergency procedures.

• Alongside the Resource Planner, manage the holiday for Hosts ensuring all holiday is taken in a timely manner in accordance with the resourcing needs of the business.

• Responsibility for complying with company policy concerning, safeguarding for children, health, safety and security of themselves and others and must ensure that they do not endanger others by their acts or omissions.

The jobholder will perform any other reasonable tasks, as requested by the Manager and Company Directors.

Essential Criteria

• Experience in a similar role in either retail, attraction park, entertainment, leisure or hospitality business. Experience in photography sales and admissions is desirable.
• Experience in leading and coaching team performance in a retail, operations customer service capacity
• Experienced in rostering or resource planning, aware of payroll processes and a good understanding of holiday accrual
• Excellent problem-solving skills with a delivery/target focus and ability to maintain high attention to detail whilst driving efficiencies
• Ability to work through complex issues and to work effectively in a busy and fast paced environment.

• Personal credibility, excellent interpersonal skills, ability to forge and strengthen relationships/rapport quickly

• Demonstratable experience of and understanding visitor management and control
• Proficient with Microsoft Office Packages, especially excel
• Excellent communication and attention to detail
• Solution focused, uses initiative, and has a proactive approach to work
• Proactive and a great team player who is very friendly and personable.
• Continuous improvement mindset, positive attitude and resilience.
• Creative and able to think outside of the box.
• Passionate about education and our future generation.
• Experience in managing relationships with public and third parties, more broadly, fairly and with respect, without stereotyping or bias.

BENEFITS

Some of the fantastic benefits available for this role include:

• Fun and Inspiring place to work
• 25 days annual leave, plus recognised Bank Holiday
• Employee Assistance Programme - A 24-hour telephone and online service for specialist advice and counselling services. This service is available 24 hours a day, 365 days a year.
• Training and Career Development opportunities
• Company Pension Scheme
• 50% Discount on food in KidZania and subsidised hot drinks
• Westfield Discounts
• Free and Discounted KidZania Tickets
• 25% Discount in our retail shop and KidZania Birthday Parties
• 60% Discount in our internal food and beverage outlets
• 20% Discount at Hilton Kensington stays
• + more such as discounts to Red Letter Days, Buy a Gift

Brief description of the selection process:

Join us for a two-stage interview process, starting with a virtual first stage interview so you can decide if our vibe is your vibe!

Are you ready to take KidZania London into its 8th year and beyond, transforming the hopes and dreams of the next generation while fulfilling your own career aspirations?

Apply now at https://jobs.kidzania.co.uk/ and join the KidZania London team today!

Learn more about KidZania at https://kidzania.co.uk

For more information, please contact careers@kidzania.co.uk

We are an equal opportunities employer. Please let us know if you require additional access arrangements during the recruitment process.